Terms of Use
Please read these terms carefully before using our website and services.
Last updated: January 2024
1. Acceptance of Terms
By accessing or using the bold-works website (bold-works.net) and services, you agree to be bound by these Terms of Use. If you do not agree to all the terms and conditions, you must not access or use our website or services.
2. Description of Services
bold-works provides pet care services including, but not limited to, grooming, boarding, dog walking, training, and pet sitting. Service availability, pricing, and specific offerings may vary and are subject to change without notice.
3. Use of Website
You agree to use this website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the website. Prohibited behaviour includes:
- Conduct which is unlawful, harmful, or offensive
- Transmitting any material that is defamatory, obscene, or otherwise objectionable
- Attempting to gain unauthorised access to our systems
- Using automated systems to access the website without permission
- Interfering with the proper working of the website
4. Bookings and Payments
Booking requests submitted through our website are subject to availability and confirmation. A booking is not confirmed until you receive written confirmation from us. Payment terms and methods will be communicated at the time of booking confirmation.
Prices displayed on the website are starting rates and may vary based on pet size, condition, or special requirements. Final pricing will be confirmed before service commencement.
5. Cancellation Policy
We request at least 24 hours notice for cancellations. Cancellations with less than 24 hours notice may incur a cancellation fee of up to 50% of the service cost. No-shows without prior notice may be charged the full service amount. Emergency situations will be considered on a case-by-case basis.
6. Pet Owner Responsibilities
As a pet owner using our services, you agree to:
- Provide accurate information about your pet's health, behaviour, and requirements
- Ensure your pet is current on required vaccinations
- Inform us of any known aggression, anxiety, or behavioural issues
- Provide necessary medications with clear instructions
- Maintain up-to-date contact information
7. Limitation of Liability
While we take every reasonable precaution to ensure the safety and wellbeing of pets in our care, we cannot guarantee against all risks. By using our services, you acknowledge that pet care inherently involves some level of risk.
To the fullest extent permitted by law, bold-works shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services.
8. Veterinary Care
In the event of a medical emergency while your pet is in our care, we will make reasonable efforts to contact you. If we are unable to reach you, we may seek veterinary care at our discretion. You agree to reimburse us for any veterinary expenses incurred in such circumstances.
9. Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property of bold-works or its content suppliers and is protected by Australian and international copyright laws. You may not reproduce, distribute, or create derivative works from this content without our express written permission.
10. Third-Party Links
Our website may contain links to third-party websites. These links are provided for convenience only. We do not endorse or accept responsibility for the content, privacy policies, or practices of third-party sites.
11. Disclaimer
The information provided on this website is for general informational purposes only. While we strive to keep the information accurate and up to date, we make no representations or warranties of any kind about the completeness, accuracy, reliability, or suitability of the information.
12. Indemnification
You agree to indemnify, defend, and hold harmless bold-works, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising from your use of our website or services, your violation of these Terms, or your violation of any rights of another.
13. Governing Law
These Terms of Use shall be governed by and construed in accordance with the laws of New South Wales, Australia. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of New South Wales.
14. Changes to Terms
We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website following any changes constitutes acceptance of the revised terms.
15. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the remaining provisions shall remain in full force and effect.
16. Contact Information
For questions about these Terms of Use, please contact us at:
bold-works
47 Harbour Street
Sydney, NSW 2000
Australia
Email: [email protected]