Privacy Policy
How we collect, use, and protect your personal information.
Last updated: January 2024
1. Introduction
bold-works ("we", "our", "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website bold-works.net or use our pet care services.
By using our website or services, you consent to the practices described in this policy. If you do not agree with the terms of this policy, please do not access the site or use our services.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide when you:
- Complete a booking request form
- Contact us via email
- Visit our facility
- Subscribe to communications
This information may include your name, email address, postal address, and details about your pet.
2.2 Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including:
- Browser type and version
- Operating system
- IP address
- Pages visited and time spent
- Referring website
3. How We Use Your Information
We use the information we collect to:
- Process and manage your bookings
- Communicate with you about our services
- Provide care for your pet based on the information you share
- Improve our website and services
- Send administrative information such as booking confirmations
- Respond to your enquiries
4. Disclosure of Your Information
We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:
- With service providers who assist in our operations (under confidentiality agreements)
- When required by law or to respond to legal process
- To protect our rights, property, or safety, or that of others
5. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When information is no longer needed, we will securely delete or anonymise it.
7. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Object to processing of your information
- Request restriction of processing
- Request data portability
To exercise any of these rights, please contact us using the details provided below.
8. Children's Privacy
Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
bold-works
47 Harbour Street
Sydney, NSW 2000
Australia
Email: [email protected]